Portfolio of documents and exercises 04101 Essay

Portfolio of documents and exercises 04101 - Essay Example Include organising, leading or group activities. Those requiring initiative, creativity or giving intellectual development are also of interest. The following questions are designed to encourage you to provide specific abilities. Your examples can be taken from your education, work experience, placements or spare-time or other voluntary activities but do not write solely about course-work. Describe a challenging project, activity or event which you have planned and taken through to a conclusion. Include your objective, what you did, any changes you made to your plan and state how you measured your success. ï‚ · To analyze the extent of change in customer satisfaction due to either a change in customer expectations over Mobile Number Portability services before and after availing it or a change in the services provided by the mobile network operators to its customers which further lead them to avail MNP. ï‚ · Thus to suggest strategic and tactical actions for slowing down the rate of customer loss, increase customer satisfaction and attracting customers who are unhappy with their existing service contributor. Describe how you achieved a goal through influencing the actions or opinions of others (perhaps in a team context). What were the circumstances? What did you do to make a difference? How do you know the result was satisfactory? During the second year of my studies, I had a group assignment which required all the group members to prepare a presentation on one of our course modules. I myself chose to lead the team precisely because I could understand that other individuals in the team were reluctant to lead the way. The first major circumstance that came in front of me was that my team was formed of people belonging from different culture. This was mainly due to the fact that the five individuals within the group came from different countries. Therefore, it was important for me to understand the acceptance, tolerance and

Building a companies without borders Essay Example | Topics and Well Written Essays - 1250 words

Building a companies without borders - Essay Example According to Becht (2010, p. 2), this means that most of the top managers of Reckitt Benckiser â€Å"haven’t held jobs in their company of origin for years and view themselves as global citizens rather than as citizens of any given nation.† The company operates in 60 countries and its 400 managers are from 53 nationalities (Becht 2010). According to Becht (2010, p. 1), the company adopted the strategy of being a â€Å"company without borders† because â€Å"it’s one of the best ways to generate new ideas and create entrepreneurs.† Becht (2010) claimed that Reckitt Benckiser’s strategy of â€Å"global cross-fertilization† led to good results because the strategy accounts for 35 to 40% of net revenue. Becht (2010) implied that â€Å"global cross-fertilization† promoted the invention of innovative products in Reckitt Benckiser. In turn, innovative products enabled the company to enjoy â€Å"steady, profitable growth, even during th e downturn† (Becht 2010, p. 1). Thus, according to Becht (2010), Reckitt Benckiser has outrun all her competitors since 2005. In the Becht (2010, p. 2) narrative, Reckitt Benckiser deliberately deploy managers in unfamiliar territories and not in their country of origin but they are expected â€Å"to find their footing very quickly.† Most managers, however, â€Å"grow tremendously† when they are taken out of their â€Å"familiar zone† (Becht, 2010, p. 2). Despite the multiplicity of nationalities in Reckitt Benckiser, the company insists on a common language in all meetings (Becht 2010). All are expected to say their piece no matter how blunt one’s piece is expressed. Thus, Reckitt Benckiser’s meetings are â€Å"chaotic† because â€Å"what takes over† is â€Å"an intensity and a feeling that we have to fight for better ideas† (Becht, 2010, p. 3). At Reckitt Benckiser, consensus is not highly valued but â€Å"conflict tha t simply slows down decision-making or is for political or personal gain is not tolerated† (Becht, 2010, p. 3). Nevertheless, â€Å"almost every key decision is made in meetings where it’s first discussed† and all must agree 100% to implement the decisions and â€Å"move quickly† (Becht, 2010, p. 3). However, minority views are not crushed (Becht, 2010). Those who do subscribe to the majority position are allowed to experiment with their ideas (Brecht, 2010, p. 3). Some of the questions that can be raised are as follows? How to the diversity of cultures impact on business? Do international connections play a role in business profitability? Are â€Å"companies without borders† a global trend? How do companies without borders organize themselves as a business? On the impact of diversity of cultures in managing businesses, John et al. (2011, p. 7) argued that â€Å"cultures that vary in value orientations should also vary in the level of control and p articipation.† John et al. (2011, p. 7) pointed out that â€Å"in a truly global marketplace, managers working in cross-cultural interactions need a better understanding of the impact of cultural orientation on an individual’s expectation at the service encounter.† This means, for example, consumers in diverse cultures vary with regard to how fast services should be, how faithful advertising should be on claims with regard to product quality, how assertive consumers can be with